Frequently Asked Questions

ART PRINTS

Can I order a custom-sized print?

Usually, we do not offer custom-sized prints. Under each print, you can see the different available sizes and prices.  But if there is a size you just have to have, email hello@goodprintology.com and we’ll see what we can do.

What paper do you use?

All prints from Good Printology are printed on Enhanced Matt Art paper (EMA) 200gsm.  

A premium quality heavyweight fine art print paper with a smooth, clean finish. This museum-quality paper is extremely consistent and works perfectly with large, full colour graphics or illustrations.

The matte finish emphasises different highlights and tones in the source artworks; helping to create stunning works of art.

Eco credentials - sustainably sourced paper from sustainable forests. Local fulfillment reduces carbon emissions. Contains no plastic. Printed using water based inks, no solvents or PVC.

What is a Giclée print?

The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions.

Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images. Giclée printing process will produce a print that lasts between 100-200 years in optimal conditions.

Can I order a framed print?

We do not currently offer a framing service but we hope to add this service soon.

How will my print be packaged?

Our unframed fine art prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes unless they are A4 or smaller and being delivered in the UK or mainland Europe (in which case they are shipped in thick cardboard envelopes).

Can I buy a gift card?

As we've only just opened we're still sorting this out.  Once we're happy with our service and processes we will have this option.  Please bear with us. 

 

Shipping

How much is delivery?

We include free standard shipping for all prints.  If you require a faster service please choose from the various options we offer at checkout.  The cost will automatically be applied for you to see before payment.

Customs and taxes

We use print partners in the UK, EU, US and AU.  

If you are based outside of these countries, please be advised that local taxes and import duties may apply and are not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. 

Please check with your local customs office to get an idea of any duties or taxes that may apply. Due to import restrictions, we are currently not able to ship to Russia.

Tracking

All packages have track and trace. Tracking information will be sent to you in a separate email when your order is dispatched. Please check your spam folder.

Processing & shipping time

We offer worldwide shipping. We use print partners based in the UK, EU, US and AU.

All prints are printed to order.  We dispatch all orders within 3-5 business days.

Factors which could delay delivery times include:

• Mis-typed or incorrectly formatted address
• Customs and import restrictions
• Failed delivery attempts (i.e. no one home to receive the order)
• Postal strikes
• Other adverse conditions (such as storms and natural disasters)

Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.

Please note: we can’t take responsibility for any delays out of our control, like customs delays etc. If your order is delayed, please have a look at your track & trace provided by the shipping courier for any updates. Please feel free to contact us at hello@goodprintology.com if you have any further questions.

Can I change the delivery address when my order has been placed?

It is not possible to change the delivery address once the order has been placed.

I didn’t receive an order confirmation. What now?

It can take a few minutes before you receive your order confirmation. Please make sure to check your spam folder. If you have not received an order confirmation within 24 hours, please get in touch at hello@goodprintology.com.

What if I refuse my delivery?

Unfortunately, that does not mean that the parcel will be sent back to us automatically. Instead, it might be destroyed. It is the full responsibility of the customer and we can not refund for refused deliveries.

 

Payments

How can I pay?

We accept payment with VISA, VISA Electron, Mastercard, Maestro, American Express, Amazon Pay and PayPal. 

My payment failed. What should I do?

Sometimes trying again can solve the problem. The payment might have been declined by your bank. You may need to call them in order to solve the problem.

Alternatively, you can make the payment via PayPal, or Amazon Pay or try with another payment card.

 

Return & Exchange

Can I return my order?

We do not accept returns unless an item is delivered damaged or the order is incorrect.  Please take a photo of the damaged goods, email us with your details and images. We’ll then gladly send a free replacement.

Please contact us at help@goodprintology.com before returning any items and remember to state your order number and relevant contact information in the email.

We will provide you the return address and we only accept returns delivered at the given address. If the return is sent to a post box, the return will not be processed.

Is there free return shipping?

No. The return shipping cost is the customer’s own expense.

How do I get a refund for my return?

As soon as we receive and register your return, we will make a refund to the payment method you used for your order and send you a confirmation.

Can I exchange an item?

No - all prints are printed to order.

 

Damaged Products

My print/frame has arrived damaged. What should I do?

Please take a photo of the damaged goods, and we’ll then gladly send a free replacement.

Please contact us at help@goodprintology.com before returning any items and remember to state your order number and relevant contact information in the email.

We will provide you the return address and we only accept returns delivered at the given address. If the return is sent to a post box, the return will not be processed.

I have received the wrong item. What should I do?

Please make sure to take photos of the wrong item and the packaging it arrived in and send it via email to help@goodprintology.com right away.

An item is missing from my order. How do I get it?

First, please check your tracking link sent by your postal serivce. If your order contains several items, it might have been shipped in more than one parcel.

If all parcels have been delivered, please email us right away with photos of what you received and the packaging it arrived in. Then we will find a solution straight away.